Dragon city support
- Current Hot Topics
- Managing purchases
- Gameplay hints and tips
- Game Loading problems
- Managing your account
- Additional information
- Still have a question?
Current Hot Topics:-
Dragon City iOS can’t be accessed
We’re aware that Dragon City iOS is experiencing problem and we’re doing our best to solve them as soon as possible. It seem to be a problem that Apple experiences with some iOS7 systems and we’re working together to solve it. It’s very important that you DO NOT uninstall the app since you might lose the progress of your game.
Thank you for your patience and understanding. Since we’re aware of the issue, please note that it’s not necessary that you send a ticket to Support. When the issue is solved it will be fixed for all the affected players.
Can’t take dragons out of the Dragonarium
Some players of Dragon City are experiencing problems with the Dragonarium. In case you are one of those players, you will only be able to release dragons from the “Elements” tab, all other tabs are blocked. We would like you to know that our developers are working to find the source of the issue, it should be solved at the beginning of next week. Since we’re aware of the issue, please note that it’s not necessary that you send a ticket to Support. When the issue is solved it will be fixed for all the affected players.
Haven’t received the dragons from reaching the required level in Social Empires and Social Wars?This error was solved yesterday and all players who have reached the requirements should have the special dragons in their Dragon City accounts.During the last several days we were experiencing issue with the cross-promotion event of our games.
Players who reached the required levels in Social Empires and Social Wars didn’t obtain the promised dragons.
In case you don’t see the dragons-rewards please follow these steps:
If you are a NEW player to the other game(s):
~ Before entering Dragon City enter Social Empires/Social Wars
~ Play to level 10+
~ Exit Social Empires/Social Wars
~ Enter Dragon City & go to the Build: Egg section
~ Clear a spot(s) for the new egg(s)
~ Click on the dragon you need to claim
~ If the notice tells you need to reach a level & asks if you’d like to play Social Empires/Social Wars, click YES.
~ Let Social Empires/Social Wars load completely
~ Refresh Dragon City
~ Enter Dragon City & go to the Build: Egg section
~ Click on the dragon you need to claim… this will reward the egg now
If you are a CURRENT player level 10+:
~ Enter Dragon City & go to the Build: Egg section
~ Clear a spot(s) for the new egg(s)
~ Click on the dragon you need to claim
~ If the notice tells you need to reach a level & asks if you’d like to play Social Empires/Social Wars, click YES.
~ Let Social Empires/Social Wars load completely
~ Refresh Dragon City
~ Enter Dragon City & go to the Build: Egg section
~ Click on the dragon you need to claim… this will reward the egg now
Players will also need to be of a level to have the habitats available for the dragons.
Since we are aware of this issue and it is already solved we hope you want abuse of our support service and send multiple mails of the same problem.
Please, first try the steps we suggested above and check your game account.
Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests.
Dragon City iOS can’t be accessed
We’re aware that Dragon City iOS is experiencing problem and we’re doing our best to solve them as soon as possible. It seem to be a problem that Apple experiences with some iOS7 systems and we’re working together to solve it. It’s very important that you DO NOT uninstall the app since you might lose the progress of your game.
Thank you for your patience and understanding. Since we’re aware of the issue, please note that it’s not necessary that you send a ticket to Support. When the issue is solved it will be fixed for all the affected players.
Can’t take dragons out of the Dragonarium
Some players of Dragon City are experiencing problems with the Dragonarium. In case you are one of those players, you will only be able to release dragons from the “Elements” tab, all other tabs are blocked. We would like you to know that our developers are working to find the source of the issue, it should be solved at the beginning of next week. Since we’re aware of the issue, please note that it’s not necessary that you send a ticket to Support. When the issue is solved it will be fixed for all the affected players.
Haven’t received the dragons from reaching the required level in Social Empires and Social Wars?This error was solved yesterday and all players who have reached the requirements should have the special dragons in their Dragon City accounts.During the last several days we were experiencing issue with the cross-promotion event of our games.
Players who reached the required levels in Social Empires and Social Wars didn’t obtain the promised dragons.
In case you don’t see the dragons-rewards please follow these steps:
If you are a NEW player to the other game(s):
~ Before entering Dragon City enter Social Empires/Social Wars
~ Play to level 10+
~ Exit Social Empires/Social Wars
~ Enter Dragon City & go to the Build: Egg section
~ Clear a spot(s) for the new egg(s)
~ Click on the dragon you need to claim
~ If the notice tells you need to reach a level & asks if you’d like to play Social Empires/Social Wars, click YES.
~ Let Social Empires/Social Wars load completely
~ Refresh Dragon City
~ Enter Dragon City & go to the Build: Egg section
~ Click on the dragon you need to claim… this will reward the egg now
If you are a CURRENT player level 10+:
~ Enter Dragon City & go to the Build: Egg section
~ Clear a spot(s) for the new egg(s)
~ Click on the dragon you need to claim
~ If the notice tells you need to reach a level & asks if you’d like to play Social Empires/Social Wars, click YES.
~ Let Social Empires/Social Wars load completely
~ Refresh Dragon City
~ Enter Dragon City & go to the Build: Egg section
~ Click on the dragon you need to claim… this will reward the egg now
Players will also need to be of a level to have the habitats available for the dragons.
Since we are aware of this issue and it is already solved we hope you want abuse of our support service and send multiple mails of the same problem.
Please, first try the steps we suggested above and check your game account.
Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests.
Managing purchases:-
How to redeem Dragon City Gift Cards?
It’s important to know that the gift cards for Dragon City are available only in the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Mexico, Netherlands, Norway, New Zealand, Ireland, Spain, Sweden, Switzerland, United Kingdome and the United States.
If you don’t know which stores in your country sell Gift Cards you can click on Get Gems-> Redeem Card and Find a store. When you type your post code you can see the closest stores where redeem cards of Dragon City are available.
Please keep in mind that the prize of the cards can vary due to additional taxes that retailers add. Not always prices of Gift Cards are the same as our Dragon City “Get Gems” prices
Once you’ve bought the card you need to scratch the back and reveal the number.
Click on the “Redeem Now” banner below the game window and you will be able to type the digits. This automatically adds the purchased amount of gems to your account. Please wait couple of hours since there can be short delays occasionally.
If there has passed 24 hours and you haven’t received the gems, please look into your Facebook Credits Balance. Go to Account Settings-> Payments-> Facebook Credits Balance.
It is possible that the automated process could have stuck at that point. What you should do is use the Facebook Credits to buy the gems.
In order to convert the Facebook credits into Dragon City gems you need to go to Get Gems tab above the game window, select the amount of gems that corresponds to the amount of credits and convert them.
How to redeem Dragon City Gift Cards?
It’s important to know that the gift cards for Dragon City are available only in the following countries: Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Mexico, Netherlands, Norway, New Zealand, Ireland, Spain, Sweden, Switzerland, United Kingdome and the United States.
If you don’t know which stores in your country sell Gift Cards you can click on Get Gems-> Redeem Card and Find a store. When you type your post code you can see the closest stores where redeem cards of Dragon City are available.
Please keep in mind that the prize of the cards can vary due to additional taxes that retailers add. Not always prices of Gift Cards are the same as our Dragon City “Get Gems” prices
Once you’ve bought the card you need to scratch the back and reveal the number.
Click on the “Redeem Now” banner below the game window and you will be able to type the digits. This automatically adds the purchased amount of gems to your account. Please wait couple of hours since there can be short delays occasionally.
If there has passed 24 hours and you haven’t received the gems, please look into your Facebook Credits Balance. Go to Account Settings-> Payments-> Facebook Credits Balance.
It is possible that the automated process could have stuck at that point. What you should do is use the Facebook Credits to buy the gems.
In order to convert the Facebook credits into Dragon City gems you need to go to Get Gems tab above the game window, select the amount of gems that corresponds to the amount of credits and convert them.